Privacy Policy

Last updated: 7 March 2026

1. About This Policy

This Privacy Policy explains how Findlay's Drycleaners ("we", "us", or "our") collects, uses, stores, and discloses your personal information when you use our website (findlaysdrycleaners.co.nz), visit our store, or use our services. We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and the thirteen Information Privacy Principles set out in that Act.

2. Who We Are

Findlay's Drycleaners is a family-owned dry cleaning and laundry business operating from 65 King Street, Pukekohe 2120, New Zealand. We have been serving Pukekohe and the wider Franklin and South Auckland communities since the 1960s.

Contact details:

3. Information We Collect

We collect personal information only when it is necessary for our legitimate business purposes and in accordance with the Privacy Act 2020. The types of information we may collect include:

3.1 Information You Provide Directly

  • Contact form submissions: Your name, email address, phone number, and any message content you include when contacting us through our website.
  • Pickup and delivery bookings: Your name, address, phone number, and service preferences when you book a pickup or delivery through our website or by phone.
  • Commercial account information: Business name, contact person, address, phone number, and billing details for businesses that use our commercial laundry and workwear services.
  • Job applications: Name, contact details, work experience, and other information you include in a job application submitted through our website or in person.

3.2 Information Collected Automatically

  • Website usage data: When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies (see Section 7 below).
  • Device information: Information about the device you use to access our website, including device type and screen resolution.

3.3 Information from Third-Party Services

  • CleanCloud: If you book a pickup or delivery through our online booking system (powered by CleanCloud), CleanCloud processes your booking information on our behalf. CleanCloud's own privacy policy applies to information collected directly by their platform.
  • Google Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised usage data to help us improve our website and services.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Providing our services: Processing your dry cleaning and laundry orders, arranging pickups and deliveries, managing your account, and communicating with you about your orders.
  • Responding to enquiries: Replying to your questions, quote requests, and feedback submitted through our contact form, email, or phone.
  • Improving our website: Analysing website usage patterns to improve the user experience, content, and functionality of our website.
  • Marketing communications: Sending you information about our services, promotions, and offers, but only where you have given your consent or where we are otherwise permitted to do so under the Unsolicited Electronic Messages Act 2007. You may opt out of marketing communications at any time.
  • Legal compliance: Meeting our obligations under New Zealand law, including tax and business record-keeping requirements.
  • Recruitment: Assessing job applications and contacting applicants about employment opportunities.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, use, modification, disclosure, or loss. Our security measures include:

  • Secure hosting of our website using HTTPS encryption.
  • Restricting access to personal information to authorised staff who need it to perform their duties.
  • Using reputable third-party service providers who maintain appropriate security standards.

Some of our third-party service providers (such as Google Analytics and CleanCloud) may store data on servers located outside New Zealand. Where this occurs, we ensure those providers offer appropriate safeguards consistent with the Privacy Act 2020.

6. Data Retention

We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law:

  • Contact form submissions: Retained for up to 12 months after our last communication with you, unless you become a customer.
  • Customer records: Retained for the duration of the customer relationship plus 7 years, as required for tax and business record-keeping purposes under New Zealand law.
  • Commercial account records: Retained for the duration of the business relationship plus 7 years.
  • Website analytics data: Anonymised analytics data is retained for up to 26 months by Google Analytics.
  • Job applications: Retained for up to 12 months after the recruitment process is completed, unless the applicant is hired.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and to analyse website usage. Cookies are small text files stored on your device when you visit our website.

7.1 Types of Cookies We Use

  • Essential cookies: Required for the website to function properly, such as maintaining your session and enabling page navigation. These cookies do not collect personal information.
  • Analytics cookies: Used by Google Analytics to collect anonymised information about how visitors use our website, including pages visited, time spent on the site, and how visitors arrived at the site. This helps us understand usage patterns and improve our website.
  • Third-party cookies: Our online booking system (CleanCloud) may set its own cookies when you use the booking widget on our website. These are governed by CleanCloud's cookie policy.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be alerted before a cookie is set. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Services

We use the following third-party services in the operation of our website and business. Each service has its own privacy policy governing how it handles your information:

  • CleanCloud — Online booking and order management system for pickup and delivery services.
  • Google Analytics — Website analytics and usage tracking.
  • Postmark — Transactional email delivery service. Used to send emails generated by our website, such as contact form confirmations.
  • Fly.io — Website hosting infrastructure.

We do not sell, trade, or rent your personal information to third parties. We only share your information with third-party service providers to the extent necessary for them to provide services to us, and subject to appropriate confidentiality and security obligations.

9. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the following rights in relation to your personal information:

  • Right to access: You may request a copy of the personal information we hold about you. We will respond to your request within 20 working days.
  • Right to correction: If you believe any personal information we hold about you is inaccurate, incomplete, or misleading, you may request that we correct it. If we decline to make a correction, you may request that we attach a statement of the correction sought but not made.
  • Right to complain: If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.

To exercise any of these rights, please contact us using the details in Section 2 above. We may require you to verify your identity before processing your request.

10. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete the information.

11. Links to Other Websites

Our website may contain links to external websites that are not operated by us, including our booking platform (CleanCloud) and social media profiles. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any external website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:

This Privacy Policy applies to Findlay's Drycleaners and the website at findlaysdrycleaners.co.nz.

View our Terms of Service